Terms of Service

ThirdSectorIntel.ai  ·  Last updated: 20 April 2026

1. Introduction

These Terms of Service (“Terms”) govern your access to and use of the ThirdSectorIntel.ai platform, websites, and related services (together, the “Service”) provided by ThirdSectorIntel.ai Limited, a company registered in England and Wales (company number 17146515), with its registered office at Unit A5284, 6 Greatorex Street, London, E1 5NF (“we”, “us”, “our”).

By accessing or using the Service, or by clicking to accept these Terms, you agree to be bound by them. If you are entering into these Terms on behalf of an organisation, you confirm that you have authority to bind that organisation, and “you” refers to that organisation.

If you do not accept these Terms, you must not use the Service.

2. Definitions

• “Account” means the user account created to access the Service.
• “Content” means data, reports, scores, signals, alerts, and other material made available through the Service.
• “Subscriber” means the organisation that has purchased a subscription to the Service.
• “User” means any individual authorised by the Subscriber to access the Service under the Subscriber’s account.
• “Subscription Fees” means the fees payable for access to the Service as set out in the order form or online checkout.

3. The Service

ThirdSectorIntel.ai provides a UK charity sector intelligence platform. The Service compiles, analyses, and presents information about UK charities, nonprofits, schools, and universities — including financial indicators, signal scores, news feeds, and profile reports.

The Service is provided for the purposes of sector research, business development, executive search, and benchmarking. It is intended for use by professional users in the UK charity sector and its supplier ecosystem.

4. Account registration

To use the Service you must create an Account and provide accurate, complete information. You are responsible for:

• Maintaining the confidentiality of your login credentials.
• All activity that occurs under your Account.
• Notifying us promptly of any unauthorised use.

You must not share credentials across multiple individuals or permit use of the Service by anyone other than authorised Users.

5. Subscription, fees and payment

• Access to the Service is provided on a subscription basis at the price and billing frequency set out at the point of purchase.
• Subscription Fees are exclusive of VAT unless stated otherwise.
• Fees are payable in advance and are non-refundable except where required by law.
• We may change Subscription Fees with at least 30 days’ notice, effective at the next renewal.
• We may suspend access if payment is more than 14 days overdue.

6. Acceptable use

You agree not to:

• Use the Service in breach of applicable law, including the UK GDPR, the Data Protection Act 2018, the Privacy and Electronic Communications Regulations (PECR), and the Computer Misuse Act 1990.
• Scrape, copy, redistribute, resell, sublicense, or otherwise make the Service or substantial portions of its Content available to third parties, except as expressly permitted by these Terms or in writing by us.
• Use automated means to extract data from the Service beyond ordinary use of features we provide (such as CSV export or supplied APIs).
• Use the Service to send unsolicited marketing communications in breach of PECR or equivalent law.
• Use the Service to harass, threaten, disparage, or unlawfully discriminate against any person or organisation.
• Attempt to reverse engineer, decompile, or gain unauthorised access to any part of the Service.
• Upload malicious code or attempt to disrupt the Service.

7. Use of personal data about third parties

The Service contains personal data about individuals at UK charities and other organisations. When you access, download, or otherwise process that data, you act as an independent data controller under UK GDPR and agree that you will:

• Process the data only for legitimate professional purposes.
• Comply with UK GDPR, the Data Protection Act 2018, and PECR in full.
• Provide any notices and honour any rights requests required of you as a controller.
• Not use the data for automated decision-making with legal or similarly significant effects without a lawful basis.
• Not combine the data with other datasets in a way that would exceed the reasonable expectations of data subjects.

You are solely responsible for your own compliance when you export, enrich, or use personal data obtained through the Service.

8. Intellectual property

• We and our licensors own all rights, title, and interest in the Service, including software, design, scoring methodology, and Content (excluding underlying public data).
• Subject to your compliance with these Terms and payment of Subscription Fees, we grant you a non-exclusive, non-transferable, revocable licence to access and use the Service and Content for your internal business purposes during the subscription term.
• You may not remove or alter any proprietary notices on the Service or Content.
• Any feedback you provide may be used by us without restriction or compensation.

9. Accuracy and nature of the Content

The Content is compiled from public sources (including the Charity Commission register, Companies House, news sources, and organisational websites) and from algorithmic scoring based on that data. You acknowledge and agree that:

• The Content is provided for informational purposes only.
• Scores, signals, and classifications are probabilistic indicators, not statements of fact about any organisation’s financial health, solvency, governance, or future performance.
• Information may be incomplete, out of date, or contain errors.
• The Content does not constitute financial, legal, recruitment, fundraising, or other professional advice.
• You must exercise your own professional judgement and carry out your own due diligence before making any decision based on the Content.

We do not warrant that the Content is accurate, complete, or current.

10. Service availability

We aim to provide a reliable service but do not guarantee that the Service will be uninterrupted or error-free. We may need to suspend access for maintenance, upgrades, or in response to security or operational issues. Where practical, we will give reasonable notice.

11. Confidentiality

Each party will keep confidential any non-public information disclosed by the other that is marked as confidential or would reasonably be understood to be confidential. This obligation does not apply to information that is public, independently developed, or required to be disclosed by law. This clause survives termination for three years.

12. Warranties and disclaimers

Except as expressly set out in these Terms, the Service and Content are provided “as is” and we disclaim all other warranties, conditions, and representations to the fullest extent permitted by law, whether express or implied, including warranties of satisfactory quality, fitness for a particular purpose, and non-infringement.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.

13. Limitation of liability

Subject to Clause 12:

• Neither party will be liable for loss of profits, loss of business, loss of goodwill, loss of data, loss of anticipated savings, or any indirect or consequential loss.
• Our total aggregate liability arising out of or in connection with these Terms, whether in contract, tort (including negligence), or otherwise, will not exceed the total Subscription Fees paid or payable by you in the 12 months immediately preceding the event giving rise to the claim.

14. Indemnification

You agree to indemnify and hold us harmless against any third-party claims, losses, damages, and reasonable costs (including legal fees) arising from your breach of these Terms, your misuse of the Service, or your unlawful processing of personal data obtained through the Service.

15. Term and termination

• These Terms apply from the point you first accept them until your subscription ends.
• Either party may terminate for material breach that is not remedied within 30 days of written notice.
• We may suspend or terminate immediately if you breach Clauses 6, 7, or 8, or if you fail to pay fees when due and the failure continues for 14 days.
• On termination: your access ends, outstanding fees become immediately due, and you must delete any Content in your possession except where required to retain it by law.
• Clauses intended to survive (including 8, 11, 12, 13, 14, 17, and 19) will do so.

16. Changes to the Service or Terms

We may update the Service and these Terms from time to time. Material changes to the Terms will be notified to you by email or in-product notice with at least 30 days’ notice before they take effect. Continued use of the Service after the effective date constitutes acceptance.

17. Data protection

Our processing of personal data is governed by our Privacy Policy. Where we act as a data processor on your behalf (for example, in hosting data you upload), the terms of a separate Data Processing Agreement will apply.

18. Notices

Notices under these Terms must be in writing. Notices to us should be sent to [email protected]. Notices to you may be sent to the email address on your Account.

19. Governing law and jurisdiction

These Terms and any dispute arising out of or in connection with them are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that we may bring proceedings in any jurisdiction to protect our intellectual property.

20. Miscellaneous

• Entire agreement: these Terms, together with any order form and the Privacy Policy, form the entire agreement between us and supersede any prior agreements.
• Assignment: you may not assign or transfer these Terms without our written consent. We may assign these Terms in connection with a reorganisation, merger, or sale.
• Severability: if any provision is held unenforceable, the remainder will continue in force.
• No waiver: a failure to enforce any provision is not a waiver of future rights.
• Third-party rights: no third party has rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms.
• Force majeure: neither party is liable for failure to perform caused by events beyond its reasonable control.

21. Contact

ThirdSectorIntel.ai Limited
Company number 17146515
Registered office: Unit A5284, 6 Greatorex Street, London, E1 5NF, United Kingdom
Email: [email protected]